Help Center

Lazy Panda is an e-commerce smoke shop based out of Calgary, AB. 

By using this website, you represent that you are at least 19+ or of legal age within your province. We do not sell to minors. 

Yes, this is completely normal. Nicotine is a reactive substance, which makes it oxidize and change the colour of the e-liquid when it is exposed to light, heat, or air, or when mixed with other ingredients in the e-liquid. Even e-liquid without nicotine and with proper storage, will slightly darken over time. We always suggest to store e-liquid in a cool, dark, and dry place away from direct sunlight to keep your e-liquid fresh. 

Panda Haze is quality tested and only manufactured in Canada.

There are many factors that could influence the taste of your e-liquid making it taste burnt. Fortunately there are a few steps you can follow to prevent this from happening: 

Coils usually last anywhere from 1-4 weeks depending on your usage. We always recommend replacing your old coils with a new one at the appropriate time as old coils are unable to produce good flavour.  

Not priming your coil enough is another reason why your e-liquid may taste burnt. To prime your coil, add a few drops of e-liquid to each of the side wick holes, and also on top of the coil. After it is well saturated, you can assemble your device and continue to fill up your tank with e-liquid. Make sure to take 4-5 dry puffs to draw out the e-liquid (take a few puffs without activating the power button on your device). Afterwards, let the coil sit for a few minutes before taking your first puff. These steps will make sure your coil is properly saturated and primed. 

Vaping at a too high temperature will most likely burn out your coil, so make sure to start at a lower temperature and work your way up to your sweet spot. 

Some atomizers cannot properly handle a thick e-liquid (high VG) because it is too thick. There are atomizers made specially for thick e-liquids, so if you prefer a high VG e-liquid, just make sure you have the proper atomizer! We recommend starting with a lower VG e-liquid like 50VG/50PG.

Chain vaping is when you take multiple hits continuously without stopping for a period of time. This can damage your coil by not giving it enough time to soak up more e-liquid between puffs. This will cause the wick to dry out and burn, resulting in diminishing flavour and followed by a burnt taste. Make sure to slow down and give your coil some time to re-prime.

Cold temperature can sometimes affect the flavour by thickening your e-liquid and making it not wick properly, resulting in the burnt taste. Avoid storing your e-liquid and device in extreme cold weather to prevent the e-liquid from thickening. 

Yes! All Panda Haze orders over C$40 will receive free shipping (Expedited Parcel). Upgrade to Xpresspost is also available. Please note that free shipping only applies to Panda Haze orders in Canada and USA (the discount will only work if you only have Panda Haze E-Liquid in your cart). If you have other items in your shopping cart, our normal free shipping discount applies and you will need to spend over C$120 to receive free shipping. The discount will be applied automatically at checkout. 

All products sold by Lazy Panda are genuine OEM (Original Equipment Manufacturer) non-counterfeit products from the original manufacturer unless otherwise stated. As other alternatives for our customers, we do offer a variety of high quality parallel imported products that don't compromise on the quality. 

Yes, we are an authorized official dealer for SMOK, Dabado, Space Case, Dr. Dabber, Storz & Bickel and PROHIBITED Vaporizers. We also have an official SMOK Letter of Authorization which gives Lazy Panda the authorization to sell SMOK products in Canada. If you have any questions or concerns regarding these brands, please don't hesitate to contact us or the official manufacturer. 

All original products come with factory warranty from the original factory. If you have any questions regarding warranty, please contact the original manufacturer. Unfortunately, Lazy Panda does not offer refunds or returns at this time.

One of our main goals is to help our customers save money, time, and have an enjoyable shopping experience. With this being one of our commitments, all of our products are always competitively priced. Occasionally we might have storewide holiday discounts or sales.

We accept major credit cards including: Visa® and Debit. Other acceptable forms of payment include online e-interac email transfer (Canada only) and Bitcoin. 

Cash is also accepted for meet up/pick up/drop off orders located in Calgary, AB.  

Yes we charge HST/GST for all orders placed in Canada. It will be included and reflected in your checkout price. We do not charge sales tax for our international orders. For more info, please contact us at customerservice@lazypanda.ca. 

Yes! Our prices are currently set to CAD, however you may choose to switch the currency to USD with the drop down list on the top right corner on each page. If you don't see the currency selector, the widget is still loading but should appear shortly!

After you have placed your order, you will immediately receive a order confirmation email from us (don't forget to check your spam folder). After your order has been processed, you will be given a tracking number and we will send you an email with all the details once the shipment goes out. 

Some people ask for discrete packaging so we always ship your packages in clean and unmarked boxes or envelopes (depending on the size of your order). If there is a fragile item in your order, we will ensure it has the proper packaging so that it is safe and unharmed during delivery. 

Yes! We ship and deliver orders Worldwide! :) 

Your satisfaction and experience is important to us. We offer a variety of shipping services from CanadaPost with different rates and delivery speeds because they have the capability to provide fast, cost-effective services with tracking and on-time guarantees. Real-time rates will be provided from CanadaPost at checkout, choose the shipping option that best suits your needs and expectations. 

Yes, all Canadian orders over CAD$120 qualify for free shipping, it will be automatically applied at checkout. All orders who qualify for free shipping will be shipped via Canada Post Expedited Parcel (2-4 business days). Upgrade to Xpresspost is also available. You will be provided with your tracking and delivery information. 

All orders over CAD$120 in the United States quality for free shipping, will be automatically applied at checkout. All orders who qualify for free shipping will be shipped via Canada Post Tracked Packet - USA (6-8 business days). You will be provided with your tracking and delivery information.

All orders placed before 12:00 pm (MDT - Mountain Daylight Time) will be processed on the same day, and all orders placed after 12:00 pm will be processed the next business day. Canada Post is closed on national, provincial and territorial holidays, with no collection or delivery of mail on those days.

If there are any custom duties or taxes associated with your order, the delivery courier should bring them up at your door during delivery. 

At the moment, we only accept pick up orders over CAD$50. If you would like to pick up your order and you are located in Calgary, AB we can arrange to meet within the city so you do not need to pay for any shipping services from Canada Post. Please leave a note in your order if you would like to pick up your order instead or send us a message.

Please note: If you look under 30 years old, we will request for ID prior to the in-person transaction. Thank you for your understanding and your cooperation. 

Even though all our items are inspected for damages three times prior to getting shipped (all items are packaged with multiple layers of bubble wrap, packing peanuts, and fragile warning labels), we understand sometimes the item may still arrive damaged. We can replace any unused item that is damaged during shipping if you report it within 48 hours of the delivery date/time (with another item with equal or less value to the broken item). Unfortunately, if the item was used we cannot replace/refund any items. 

Unfortunately all sales are final and we cannot accept refunds or returns at this time due to the nature of this industry and the regulation from Health Canada. We apologize for any inconveniences. 

If you have any inquiries regarding our products or shipping, please don't hesitate to contact us for more information. You can contact us via our contact us form, or email us at customerservice@lazypanda.ca.

We recommend checking your spam folder in case your email marked it as spam by mistake. If you have already checked your spam folder and still did not receive any order or payment confirmation, please contact us by emailing us at customerservice@lazypanda.ca or sending us a message via the contact form.  

If you have a wholesale inquiry, please submit all wholesale inquiries to wholesale@lazypanda.ca. We will respond back to your message and inquiry as soon as we can!