Help Center

Frequently Asked Questions

About Us

Where is Lazy Panda located?

Who is eligible to purchase on this site?

Panda Haze™ E-Liquid

Is it normal for my Panda Haze e-liquid to change colour?

Where is Panda Haze e-liquid manufactured?

Why does my e-liquid taste burnt?

Do you provide free shipping for Panda Haze E-Liquid orders?

Products

Do you sell genuine products?

Are you an authorized official dealer for all the brands you sell?

Help! There is a defect with my product. What should I do?

Do you offer any discounts or bundle deals?

Payments

What payment methods do you accept?

Do you charge tax?

Can I change the currency on the website?

Shipping

How can I track my order?

How do you package my order?

Do you ship outside of Canada?

Which courier company do you use and how do you calculate your shipping fees? 

Do you provide free shipping?

When will you process and ship my order?

Do I need to pay any duties or custom taxes if I place an order outside of Canada?

Can I pick up my order instead (and not pay the shipping fee)?

Return Policy

Do you accept returns or refunds?

Other General Inquiries

I have another question or inquiry, how can I contact you?

I did not receive any order confirmation email from Lazy Panda. Can you resend it?

I have a wholesale inquiry. How can I contact you?

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